{
  "name": "Appliance Repair Services",
  "edition_label": "October 2026",
  "edition_updated_at": "2026-10-11",
  "slug": "appliance-repair-services",
  "kind": "subcategory",
  "parent_slug": "home-local-services",
  "url": "https://madgicx.com/labs/industries/home-local-services/appliance-repair-services",
  "scope": "Category research. Parent-industry AOV benchmark shown as a separate reference.",
  "directory_status": "deferred",
  "page_readiness": "published",
  "directory_notice": null,
  "benchmark": {
    "status": "unavailable_insufficient_cohort",
    "slug": "appliance-repair-services",
    "parent_slug": "home-local-services",
    "cohort_scope": "exact_child",
    "median_aov_usd": null,
    "p25_aov_usd": null,
    "p75_aov_usd": null,
    "metric_window": null,
    "scope_label": "The exact category cohort does not support a publishable AOV aggregate.",
    "methodology": "No publishable AOV benchmark is available for this category. Parent and sibling benchmarks are not substituted.",
    "read_at": "2026-10-11T14:09:00.921050+00:00",
    "period_label": "No publishable aggregate",
    "citation": "Madgicx Research & Labs. Appliance Repair Services: no publishable AOV benchmark. The exact category cohort does not support a publishable AOV aggregate. Status reviewed 2026-10-11T14:09:00.921050+00:00. https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#benchmark",
    "source": {
      "name": "Madgicx Research & Labs",
      "url": "https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#benchmark"
    }
  },
  "metric_definitions": [],
  "metric_definitions_scope": "Definitions only; no ACV, MRR or ARPU benchmark or measured correlation is supplied.",
  "brands": null,
  "answers": [
    {
      "group": "In this category",
      "id": "answer-hadv1-appliance-repair-services-q1",
      "question": "Is a booked diagnostic visit the same outcome as a completed repair?",
      "text": "Sears describes a diagnostic visit followed by an estimate; customers may decline the repair and pay only the diagnostic fee. Track booked visits, repair approvals and completed paid repairs separately when judging acquisition quality.",
      "context": "",
      "url": "https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-hadv1-appliance-repair-services-q1",
      "citation": "Madgicx Research & Labs. Appliance Repair Services. Is a booked diagnostic visit the same outcome as a completed repair? Sears describes a diagnostic visit followed by an estimate; customers may decline the repair and pay only the diagnostic fee. Track booked visits, repair approvals and completed paid repairs separately when judging acquisition quality.  Source: https://www.searshomeservices.com/ Answer: https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-hadv1-appliance-repair-services-q1",
      "source_url": "https://www.searshomeservices.com/"
    },
    {
      "group": "In this category",
      "id": "answer-hadv1-appliance-repair-services-q2",
      "question": "How should a waived diagnostic fee affect repair campaign revenue?",
      "text": "Sears waives its diagnostic fee when the recommended repair proceeds and charges it when the repair is declined. Use the actual invoice outcome; adding a waived fee to the repair receipt would overstate collected revenue.",
      "context": "",
      "url": "https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-hadv1-appliance-repair-services-q2",
      "citation": "Madgicx Research & Labs. Appliance Repair Services. How should a waived diagnostic fee affect repair campaign revenue? Sears waives its diagnostic fee when the recommended repair proceeds and charges it when the repair is declined. Use the actual invoice outcome; adding a waived fee to the repair receipt would overstate collected revenue.  Source: https://www.searshomeservices.com/ Answer: https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-hadv1-appliance-repair-services-q2",
      "source_url": "https://www.searshomeservices.com/"
    },
    {
      "group": "In this category",
      "id": "answer-hadv1-appliance-repair-services-q3",
      "question": "What must support a same-day repair ad before spend increases?",
      "text": "Sears offers same-day or next-day appointments only when its local service routes have available slots. Check dispatch capacity for the advertised address and appliance; a scheduling claim is not evidence that a repair will finish that day.",
      "context": "",
      "url": "https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-hadv1-appliance-repair-services-q3",
      "citation": "Madgicx Research & Labs. Appliance Repair Services. What must support a same-day repair ad before spend increases? Sears offers same-day or next-day appointments only when its local service routes have available slots. Check dispatch capacity for the advertised address and appliance; a scheduling claim is not evidence that a repair will finish that day.  Source: https://www.searshomeservices.com/ Answer: https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-hadv1-appliance-repair-services-q3",
      "source_url": "https://www.searshomeservices.com/"
    },
    {
      "group": "In this category",
      "id": "answer-hadv1-appliance-repair-services-q4",
      "question": "Which repair contacts belong outside a new-customer acquisition count?",
      "text": "Sears provides separate routes for changing existing orders, covered appliances, and repairs without protection agreements. Classify reschedules and existing coverage contacts separately from newly acquired repair opportunities.",
      "context": "",
      "url": "https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-hadv1-appliance-repair-services-q4",
      "citation": "Madgicx Research & Labs. Appliance Repair Services. Which repair contacts belong outside a new-customer acquisition count? Sears provides separate routes for changing existing orders, covered appliances, and repairs without protection agreements. Classify reschedules and existing coverage contacts separately from newly acquired repair opportunities.  Source: https://www.searshomeservices.com/contact Answer: https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-hadv1-appliance-repair-services-q4",
      "source_url": "https://www.searshomeservices.com/contact"
    },
    {
      "group": "Category research",
      "id": "answer-benchmark-status",
      "question": "Which AOV benchmark is shown?",
      "text": "The reference benchmark is for Home & Local Services.",
      "context": "Parent industry benchmark. Snapshot read 11 October 2026.",
      "url": "https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-benchmark-status",
      "citation": "Madgicx Research & Labs. Appliance Repair Services. Which AOV benchmark is shown? The reference benchmark is for Home & Local Services. Parent industry benchmark. Snapshot read 11 October 2026. Source: https://madgicx.com/labs/industries/home-local-services#benchmark Answer: https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-benchmark-status",
      "source_url": "https://madgicx.com/labs/industries/home-local-services#benchmark"
    },
    {
      "group": "Use this research",
      "id": "answer-download-research",
      "question": "Can I download this industry research?",
      "text": "The exports section provides this edition in Markdown and JSON, along with a research index. Credit Madgicx Research & Labs and link to the exact source. Keep its snapshot date and scope.",
      "context": "",
      "url": "https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-download-research",
      "citation": "Madgicx Research & Labs. Appliance Repair Services. Can I download this industry research? The exports section provides this edition in Markdown and JSON, along with a research index. Credit Madgicx Research & Labs and link to the exact source. Keep its snapshot date and scope.  Source: https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#reuse Answer: https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-download-research",
      "source_url": "https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#reuse"
    },
    {
      "group": "Use this research",
      "id": "answer-cite-research",
      "question": "How should I cite a finding from this page?",
      "text": "Credit Madgicx Research & Labs and link to the exact source. Keep its snapshot date and scope.",
      "context": "",
      "url": "https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-cite-research",
      "citation": "Madgicx Research & Labs. Appliance Repair Services. How should I cite a finding from this page? Credit Madgicx Research & Labs and link to the exact source. Keep its snapshot date and scope.  Source: https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#reuse Answer: https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#answer-cite-research",
      "source_url": "https://madgicx.com/labs/industries/home-local-services/appliance-repair-services#reuse"
    }
  ],
  "parent_benchmark_reference": {
    "scope": "parent_industry",
    "parent_slug": "home-local-services",
    "parent_name": "Home & Local Services",
    "source_url": "https://madgicx.com/labs/industries/home-local-services#benchmark",
    "benchmark": {
      "status": "verified_aggregate",
      "slug": "home-local-services",
      "parent_slug": null,
      "cohort_scope": "root_and_children",
      "median_aov_usd": 102.37,
      "p25_aov_usd": 34.63,
      "p75_aov_usd": 1016.18,
      "metric_window": null,
      "scope_label": "Equal-weight AOV benchmark",
      "methodology": "Median and middle 50% of observed account-level average order values in USD, with each account weighted equally. Use this range as a comparison, not a profitability measure.",
      "read_at": "2026-10-11T14:09:00.921050+00:00",
      "period_label": "Dated snapshot",
      "citation": "Madgicx Research & Labs. Home & Local Services account AOV: median $102.37; middle 50% $34.63 to $1,016.18. Snapshot read 11 October 2026. https://madgicx.com/labs/industries/home-local-services#benchmark",
      "source": {
        "name": "Madgicx Research & Labs",
        "url": "https://madgicx.com/labs/industries/home-local-services#benchmark"
      }
    },
    "citation": "Madgicx Research & Labs. Home & Local Services account AOV: median $102.37; middle 50% $34.63 to $1,016.18. Snapshot read 11 October 2026. https://madgicx.com/labs/industries/home-local-services#benchmark"
  }
}